FAQ
What measures are we taking against COVID-19?
Due to COVID-19 your stay will be a bit different than usual. We hope for your understanding.
During your stay there are several measures we take in order to minimise unnecessary contact between our guests and our staff to make it easier to adhere to the RIVM guidelines.
Health complaints
It has been said over and over but it bears repeating: if you have any symptoms linked to COVID-19 (fever, shortness of breath, runny nose, etc.), stay home!
1.5 meter
Maintain a distance of 1.5 meter (about 5 feet for those not using metric) between other guests and our staff. Give each other the space and time to make way for each other. How this will be done, practically, will be prominently displayed upon arrival.
Group rooms
Our 4 persons and 4 to 8 persons rooms are exclusively for guests from the same household.
Hygene
Disinfecting handgel will be provided in the common rooms and bathrooms. During check-in you will also be asked to disinfect your hands. Toilets and showers will be cleaned more regularly. Do not pay with cash but preferably use contactless methods of payment.
Information
In some cases we may need additional information about your booking to smoothen the check-in process in order to minimise queues. In that case we’ll contact you beforehand.
Information you may need will be updated here or prominently displayed throughout the hostel.
Are linens included?
Yes, we provide towels and bedlinen.
Do you have car parking space?
No, unfortunately we don’t. There are 4 multistorey carparks within walking distance.
Can I park my bike at the Hostel?
We have bicycle racks. They are however open air and unsecured. Within walking distance is a secure facility, and it is for free.
What time is check in?
From 3:30 PM until 11 PM.
Should you arrive earlier you can drop off your luggage with us.
Should you arrive later than 11 PM please contact us
What time is breakfast?
Weekdays from 7 AM until 10 AM
Saturdays & Sundays from 8 AM until 11 AM
What time is check out?
You can check out until 11 AM.
Where is the railway station?
At a leisurely pace it is 10 minute’s walking distance.
What is the cancellation policy?
Cancellation free of charge up to 48 hours before arrival. Cancel within the 48 hours before arrival, 100% of reservation value of the first night of your reservation incl tax will be charged. For a no show, the same 100% of the first night of your reservation incl tax will be charged.
All reservations must be guaranteed with a credit card. The credit card will be used for guarantee only and will not be charged before arrival.
For groups of 8 or more persons, the following cancellation policy applies:
Until 4 weeks before arrival you can cancel the entire reservation free of charge.
Until 3 weeks before arrival you can cancel a maximum of 8 people free of charge.
Until 2 weeks before arrival you can cancel a maximum of 4 people free of charge.
Until 48 hours before arrival you can cancel a maximum of 2 people free of charge.
Within 48 hours before arrival we will charge the full costs of the stay.